General Terms and Conditions

Preamble

Welcome to our website! Thank you for placing your trust in us with your purchase!

This webshop GTC was created using the Fogyasztó Barát (Consumer Friendly) GTC generator.

Please read this document carefully before finalizing your order, because by finalizing your order, you accept the content of these GTC!

If you have any questions regarding these General Terms and Conditions, the use of the website, individual products, the purchase process, or if you would like to discuss your specific needs, please contact our colleague using the provided contact details!

Imprint: details of the Service Provider (Seller, Business)

Name: IntegraBus Kft.

Registered office: 3060 Pásztó, Fő út 145.

Mailing address: 3060 Pásztó, Fő út 145.

Registering authority:

Company registration number: 12-09-008825

Tax number: 24875462-2-12

Representative: Attila Szijj

Phone number: +36 1 700 4380

E-mail: info@motochargebar.com

Website: https://motochargebar.com

Hosting provider details

Name: UNAS Online Kft.

Registered office: 9400 Sopron, Kőszegi út 14.

Contact: unas@unas.hu

Definitions

Parties: Seller and Buyer collectively

Consumer: a natural person acting outside the scope of their profession, independent occupation, or business activity

Consumer contract: a contract where one of the parties qualifies as a consumer

Website: this website used for concluding the contract

Contract: the sales contract concluded between the Seller and the Buyer through the use of the Website and electronic correspondence

Means of distance communication: a means suitable for making a contractual statement in the absence of the parties – for the purpose of concluding a contract. Such means include, in particular, addressed or unaddressed printed matter, standard letters, advertisements published in press products with an order form, catalogs, telephones, telefaxes, and devices providing internet access

Distance contract: a consumer contract concluded without the simultaneous physical presence of the parties within the framework of a distance selling system organized for the supply of the product or service under the contract, such that the parties use exclusively means of distance communication for the purpose of concluding the contract

Product: all movable things that can be acquired, intended for sale, appearing in the Website's offering, which form the subject of the Contract

Business: a person acting within the scope of their profession, independent occupation, or business activity

Buyer/You: the person making a purchase offer through the Website and concluding the contract

Warranty: In the case of contracts concluded between a consumer and a business (hereinafter: consumer contract), under the Civil Code,

  1. a) the warranty undertaken for the fulfillment of the contract, which the business undertakes voluntarily in addition to or in the absence of its statutory obligation for the proper fulfillment of the contract, as well as
  2. b) the mandatory warranty based on legislation

Relevant legislation

The Contract is governed by Hungarian law, and in particular by the following legislation:

Act CLV of 1997 on Consumer Protection

Act CVIII of 2001 on Electronic Commerce Services and Information Society Services

Act V of 2013 on the Civil Code

Government Decree 151/2003 (IX. 22.) on mandatory warranty for durable consumer goods

Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses

Decree 19/2014 (IV. 29.) of the Ministry for National Economy on the procedural rules for handling warranty and guarantee claims for goods sold under a contract between a consumer and a business

Act LXXVI of 1999 on Copyright

Act CXII of 2011 on the Right of Informational Self-Determination and Freedom of Information

REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (of 28 February 2018) on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC

REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (of 27 April 2016) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)

Scope and acceptance of the GTC

The content of the contract concluded between us – in addition to the provisions of the relevant mandatory legislation – is determined by these General Terms and Conditions (hereinafter: GTC). Accordingly, these GTC contain the rights and obligations pertaining to you and us, the conditions for the conclusion of the contract, deadlines for fulfillment, shipping and payment conditions, rules of liability, as well as the conditions for exercising the right of withdrawal.

Technical information required for the use of the Website, which is not contained in these GTC, is provided by other information available on the Website.

You are obliged to familiarize yourself with the provisions of these GTC before finalizing your order. By purchasing through our webshop, you accept the provisions of these GTC, and the GTC shall fully form part of the contract concluded between you and the Seller.

Language and form of the contract

The language of contracts covered by these GTC is Hungarian.

Contracts covered by these GTC are not considered written contracts and are not archived by the Seller.

E-invoicing

Our company applies electronic invoicing in accordance with Section 175 of Act CXXVII of 2007. By accepting these GTC, you consent to the use of electronic invoicing.

Prices

Prices are in Hungarian Forints (HUF) and include 27% VAT. The prices are for information purposes. It cannot be excluded that the Seller may modify prices for business policy reasons. The modification of prices does not extend to already concluded contracts. If the Seller has displayed a price incorrectly, in the case of already concluded contracts, the Seller shall proceed based on the "Procedure for incorrect pricing" point of the GTC.

Complaint handling and legal enforcement options

The consumer may submit their consumer complaints regarding the product or the Seller's activity via the following contact details:

The consumer may communicate their complaint verbally or in writing to the business, which relates to the conduct, activity, or omission of the business, or a person acting in the interest or on behalf of the business, directly related to the distribution or sale of goods to consumers.

The business is obliged to examine the verbal complaint immediately and remedy it as necessary. If the consumer does not agree with the handling of the complaint, or if the immediate investigation of the complaint is not possible, the business is obliged to draw up minutes of the complaint and its position on it without delay, and to hand over a copy to the consumer on the spot in the case of a verbal complaint communicated in person. In the case of a verbal complaint communicated by phone or via other electronic communications services, it must be sent to the consumer within 30 days at the latest – in accordance with the requirements for responses to written complaints – simultaneously with the substantive response. Otherwise, the business is obliged to act regarding written complaints as follows. The business is obliged to provide a substantive written response to a written complaint – unless an directly applicable EU legal act provides otherwise – within thirty days of its receipt and to arrange for its communication. A shorter deadline may be established by legislation, and a longer deadline by law. The business is obliged to justify its position rejecting the complaint. The business is obliged to provide an individual identification number for complaints communicated by phone or via other electronic communications services.

The minutes taken of the complaint must contain the following:

  1. name and address of the consumer,
  2. place, time, and manner of submission of the complaint,
  3. detailed description of the consumer's complaint, a list of documents, files, and other evidence presented by the consumer,
  4. a statement of the business's position on the consumer's complaint, if the immediate investigation of the complaint is possible,
  5. signature of the person recording the minutes and – with the exception of verbal complaints communicated by phone or other electronic communications service – the signature of the consumer,
  6. place and time of recording the minutes,
  7. in the case of a verbal complaint communicated by phone or via other electronic communications service, the unique identification number of the complaint.

The business is obliged to keep the minutes taken of the complaint and a copy of the response for five years and present them to the controlling authorities upon request.

In the event of rejection of the complaint, the business is obliged to inform the consumer in writing about which authority or conciliation body's procedure they may initiate with their complaint – depending on its nature. The information must also contain the headquarters, phone and internet contact details, and mailing address of the competent authority or the conciliation body of the consumer's place of residence or stay. The information must also state whether the business will use the conciliation body procedure for the purpose of settling the consumer dispute.

If a consumer dispute between the Seller and the consumer is not settled during negotiations, the following legal enforcement options are available to the consumer:

Complaints to consumer protection authorities. If the consumer detects an infringement of their consumer rights, they are entitled to file a complaint with the consumer protection authority competent for their place of residence. Following the assessment of the complaint, the authority decides on the conduct of the consumer protection procedure. The first-instance consumer protection authority tasks are performed by the capital and county government offices competent for the consumer's place of residence; a list of these can be found here: http://www.kormanyhivatal.hu/

Judicial procedure. The customer is entitled to enforce their claim arising from a consumer dispute before a court in a civil procedure in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

We inform you that you may lodge a consumer complaint with us. If we reject your consumer complaint, you are also entitled to contact the Conciliation Body competent for your place of residence or stay: a condition for initiating the conciliation body procedure is that the consumer attempts to settle the dispute directly with the affected business. Based on the consumer's request for this, the proceedings are handled by the conciliation body specified in the consumer's request instead of the competent body.

The business is subject to an obligation of cooperation in the conciliation body procedure.

Within this framework, businesses are obligated to send a written response to the request of the conciliation body, and an obligation to appear before the conciliation body ("ensuring the participation of a person authorized to create a settlement at the hearing") is also established.

If the business's headquarters or premises are not registered in the county of the chamber operating the territorially competent conciliation body, the business's obligation to cooperate extends to offering the possibility of concluding a written settlement appropriate to the consumer's claim.

In the event of a breach of the above obligation to cooperate, the consumer protection authority has jurisdiction, and as a result of the change in legislation, mandatory fines are to be applied in the event of infringing conduct by businesses, and there is no possibility to refrain from imposing a fine. In addition to the Consumer Protection Act, the relevant provision of the Act on Small and Medium Enterprises was also amended, so the imposition of a fine cannot be bypassed in the case of small and medium-sized enterprises either.

The amount of the fine for small and medium-sized enterprises can range from 15,000 HUF to 500,000 HUF, while in the case of a non-small or medium-sized enterprise subject to the Accounting Act with an annual net turnover exceeding 100 million HUF, it can range from 15,000 HUF to 5% of the enterprise's annual net turnover, but up to a maximum of 500 million HUF. By introducing the mandatory fine, the legislator aims to emphasize cooperation with conciliation bodies and ensure the active participation of businesses in the conciliation body procedure.

The conciliation body has jurisdiction for the out-of-court settlement of consumer disputes. The task of the conciliation body is to attempt to create a settlement between the parties for the purpose of settling the consumer dispute, and if this is unsuccessful, it makes a decision in the case to ensure the simple, fast, efficient, and cost-effective enforcement of consumer rights. The conciliation body provides advice upon the request of the consumer or the business regarding the rights of the consumer and the obligations of the consumer.

The conciliation body procedure is initiated at the request of the consumer. The request must be submitted in writing to the chair of the conciliation body: the requirement of writing can also be fulfilled by letter, telegram, telex, or fax, or by any other means that allows the recipient to store the data addressed to them for a duration appropriate for the purpose of the data and to display the stored data in an unchanged form and content.

The request must contain

  1. the consumer's name, place of residence or stay,
  2. the name, headquarters, or affected premises of the business concerned by the consumer dispute,
  3. if the consumer requests a body other than the territorially competent conciliation body, the designation of the requested body,
  4. a brief description of the consumer's position, the facts supporting it, and their evidence,
  5. the consumer's statement that the consumer has attempted to settle the dispute directly with the affected business
  6. the consumer's statement that they have not initiated any other conciliation body procedure in the case, no mediation procedure has been initiated, and no statement of claim has been submitted or a request for the issuance of a payment order has been submitted,
  7. a motion for the body's decision,
  8. the consumer's signature.

The document or its copy (extract), the content of which the consumer refers to as evidence, must be attached to the request, in particular the business's written statement on the rejection of the complaint, or in the absence of this, other written evidence available to the consumer regarding the attempted consultation.

If the consumer acts through a representative, the power of attorney must be attached to the request.

More information about the Conciliation Bodies is available here: http://www.bekeltetes.hu

More information about the territorially competent Conciliation Bodies is available here:
https://bekeltetes.hu/index.php?id=testuletek

Contact details of the individual territorially competent Conciliation Bodies:

Baranya County Conciliation Body
Address: 7625 Pécs, Majorossy I. u. 36.
Phone number: 06-72-507-154
Fax: 06-72-507-152
E-mail: abeck@pbkik.hu; mbonyar@pbkik.hu

Bács-Kiskun County Conciliation Body
Address: 6000 Kecskemét, Árpád krt. 4.
Phone number: 06-76-501-500; 06-76-501-525, 06-76-501-523
Fax: 06-76-501-538
E-mail: bekeltetes@bacsbekeltetes.hu; mariann.matyus@bkmkik.hu
Website: www.bacsbekeltetes.hu

Békés County Conciliation Body
Address: 5600 Békéscsaba, Penza ltp. 5.
Phone number: 06-66-324-976
Fax: 06-66-324-976
E-mail: eva.toth@bmkik.hu

Borsod-Abaúj-Zemplén County Conciliation Body
Address: 3525 Miskolc, Szentpáli u. 1.
Phone number: 06-46-501-091; 06-46-501-870
Fax: 06-46-501-099
E-mail: bekeltetes@bokik.hu

Budapest Conciliation Body
Address: 1016 Budapest, Krisztina krt. 99. III. floor 310.
Phone number: 06-1-488-2131
Fax: 06-1-488-2186
E-mail: bekelteto.testulet@bkik.hu

Csongrád County Conciliation Body
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone number: 06-62-554-250/118
Fax: 06-62-426-149
E-mail: bekelteto.testulet@csmkik.hu

Fejér County Conciliation Body
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Phone number: 06-22-510-310
Fax: 06-22-510-312
E-mail: fmkik@fmkik.hu

Győr-Moson-Sopron County Conciliation Body
Address: 9021 Győr, Szent István út 10/a.
Phone number: 06-96-520-217
Fax: 06-96-520-218
E-mail: bekeltetotestulet@gymskik.hu

Hajdú-Bihar County Conciliation Body
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Phone number: 06-52-500-710
Fax: 06-52-500-720
E-mail: korosi.vanda@hbkik.hu

Heves County Conciliation Body
Address: 3300 Eger, Faiskola út 15.
Phone number: 06-36-429-612
Fax: 06-36-323-615
E-mail: hkik@hkik.hu


Jász-Nagykun-Szolnok County Conciliation Body
Address: 5000 Szolnok, Verseghy park 8. III. floor 305-306.
Phone number: 06-56-510-621, 06-20-373-2570
Fax: 06-56-510-628
E-mail: bekeltetotestulet@jnszmkik.hu

Komárom-Esztergom County Conciliation Body
Address: 2800 Tatabánya, Fő tér 36.
Phone number: 06-34-513-027
Fax: 06-34-316-259
E-mail: szilvi@kemkik.hu

Nógrád County Conciliation Board
Address: 3100 Salgótarján, Alkotmány út 9/A.
Phone number: 06-32-520-860
Fax: 06-32-520-862
E-mail: nkik@nkik.hu

Pest County Conciliation Board
Address: 1119 Budapest, Etele út 59-61. 2nd floor, room 240.
Postal address: 1364 Budapest, P.O. Box: 81
Phone number: 06-1-269-0703
Fax: 06-1-474-7921
E-mail: pmbekelteto@pmkik.hu

Somogy County Conciliation Board
Address: 7400 Kaposvár, Anna u. 6.
Phone number: 06-82-501-026
Fax: 06-82-501-046
E-mail: skik@skik.hu

Szabolcs-Szatmár-Bereg County Conciliation Board
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Phone number: 06-42-311-544
Fax: 06-42-311-750
E-mail: bekelteto@szabkam.hu

Tolna County Conciliation Board
Address: 7100 Szekszárd, Arany J. u. 23-25. 3rd floor
Phone number: 06-74-411-661
Fax: 06-74-411-456
E-mail: kamara@tmkik.hu

Vas County Conciliation Board
Address: 9700 Szombathely, Honvéd tér 2.
Phone number: 06-94-312-356
Fax: 06-94-316-936
E-mail: vmkik@vmkik.hu

Veszprém County Conciliation Board
Address: 8200 Veszprém, Radnóti tér 1. ground floor 116.
Phone number: 06-88-429-008
Fax: 06-88-412-150
E-mail: bekelteto@veszpremikamara.hu

Zala County Conciliation Board
Address: 8900 Zalaegerszeg, Petőfi u. 24.
Phone number: 06-92-550-513
Fax: 06-92-550-525
E-mail: zmbekelteto@zmkik.hu

Online Dispute Resolution Platform

The European Commission has created a website where consumers can register, enabling them to settle legal disputes related to online purchases by filling out a request, thereby avoiding court proceedings. This allows consumers to exercise their rights without being hindered by factors such as distance.

If you wish to file a complaint regarding a product or service purchased online and do not necessarily wish to go to court, you can use the online dispute resolution tool.

On the portal, you and the merchant against whom you have filed a complaint can jointly select the dispute resolution body you wish to entrust with handling the complaint.

The online dispute resolution platform can be accessed here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

Copyright

Under Section 1 (1) of Act LXXVI of 1999 on Copyright (hereinafter: Copyright Act), the website qualifies as a copyrighted work; therefore, all its parts are protected by copyright. Pursuant to Section 16 (1) of the Copyright Act, it is prohibited to use the graphic and software solutions, computer program works, or any application used to modify the website or any part thereof found on the website without authorization. Any material taken from the website and its database may only be used with the written consent of the copyright holder, and only by citing the website and indicating the source. The copyright holder is: Integra Bus Kft.

Partial Invalidity, Code of Conduct

If any provision of these GTC is legally incomplete or invalid, the remaining provisions of the contract shall remain in effect, and the relevant legal provisions shall apply in place of the invalid or defective part.

The Seller does not have a code of conduct under the law on the prohibition of unfair commercial practices against consumers.

Operation of Digital Content, Technical Protection Measures

The servers hosting the data appearing on the website have an availability rate of over 99.9% per year. Regular backups are made of the entire data content, so the original data can be restored in case of any issues. The data appearing on the website is stored in MSSQL and MySQL databases. Sensitive data is stored with appropriately strong encryption, using hardware support built into the processor for encoding.

Information on Essential Characteristics of Products

Information about the essential characteristics of products available for purchase on the website is provided in the descriptions accompanying each individual product.

Correction of Data Entry Errors – Responsibility for the Accuracy of Provided Data

During the ordering process, you have the continuous opportunity to modify the data you have entered before finalizing your order (clicking the back button in the browser opens the previous page, so the entered data can be corrected even if you have already proceeded to the next page). Please note that it is your responsibility to ensure that the data you provide is entered accurately, as the billing and shipment of the product will be based on the information you provide. By placing your order, you acknowledge that the Seller is entitled to pass on to you any damages and costs resulting from your incorrect data entry or inaccurately provided information. The Seller excludes liability for fulfillment based on inaccurate data entry. Please be advised that an incorrectly provided e-mail address or a full mailbox may result in the failure of the confirmation delivery and may prevent the contract from being formed.

Procedure in Case of Incorrect Pricing

Obviously incorrectly stated prices include:

  • 0 HUF price,
  • a price reduced by a discount, but where the discount is incorrectly stated (e.g., a 1000 HUF product offered for 500 HUF while showing a 20% discount).

In case of an incorrectly stated price, the Seller will offer the possibility of purchasing the product at the real price, and with this information, the Buyer can decide whether to order the product at the real price or cancel the order without any adverse legal consequences.

Use of the Website

Purchasing Process

Selecting the Product

By clicking on the product categories on the website, you can select the desired product family and the individual products within it. By clicking on individual products, you will find the product photo, item number, description, and price. In case of a purchase, you must pay the price shown on the website.

Adding to Cart

After selecting a product, you can add any number of items to the cart by clicking the “Add to Cart” button, without this creating any purchase or payment obligation, as adding to the cart does not constitute an offer.

We recommend adding products to the cart even if you are not sure you want to purchase them, as this allows you to see the items you have selected at a glance with one click, and view and compare them on one screen. The contents of the Cart can be modified freely until the order is finalized – until the “Finalize Order” button is pressed; items can be removed from the cart, new items can be added, or the desired quantity can be changed.

If you add the selected product to the Cart, a separate window will pop up with the text “Product added to cart”. If you do not wish to select more products, click the “Proceed to Cart” button. If you wish to view the selected product again or add another product to the cart, click the “Back to Product” button.

Viewing the Cart

During the use of the website, you can check the contents of your cart at any time by clicking on the “View Cart” icon at the top of the page. Here, you have the option to remove selected products from the cart or change the quantity of the product. After clicking the “Update Cart” button, the system will display the information corresponding to the data you changed, including the price of the products in the cart.
If you do not wish to select or add any more products to the cart, you can proceed with the purchase by clicking the “Order” button.

Providing Customer Details

After clicking the “Order” button, the contents of the cart and the total purchase price payable by you for the selected products will be displayed. In the “Shipping Service” box, you must indicate whether you wish to pick up the ordered product in person (personal pickup) or request delivery. In the case of delivery, the system will indicate the shipping fee, which you are required to pay in case of an order.

In the “User Data” text box, you can enter your e-mail address, and in the “Billing Information” text box, you can enter your full name, address, and phone number. In the “Shipping Information” text box, the system automatically stores the data provided during the “Billing Information” step. If you request delivery to a different address, please remove the checkmark. In the “Note” text box, you can optionally provide additional information.

Reviewing the Order

After filling out the above text boxes, you can continue the ordering process by clicking the “Proceed to Next Step” button, or delete/correct the data entered so far and return to the Cart contents by clicking the “Cancel” button. Clicking the “Proceed to Next Step” button will take you to the “Review Order” page. Here, you can see a summary of the data previously provided, such as the Cart contents, user, billing, and shipping details, and the amount payable by you (you can no longer change this data here, only by clicking the “Back” button).

Finalizing the Order (Making an Offer)

Once you are satisfied that the contents of the cart correspond to the products you wish to order and your details are correct, you can conclude your order by clicking the “ORDER” button. The information provided on the website does not constitute an offer to conclude a contract on the part of the Seller. In the case of orders falling under these GTC, you are the offeror.

By pressing the “ORDER” button, you expressly acknowledge that your offer shall be considered made, and your declaration – upon confirmation by the Seller in accordance with these GTC – entails a payment obligation. You are bound by your offer for a period of 48 hours. If your offer is not confirmed by the Seller within 48 hours in accordance with these general terms and conditions, you are released from your offer obligation.

Order Processing, Formation of the Contract

Order processing takes place in two steps. You have the opportunity to place an order at any time. You will first receive an automatic acknowledgment of the order, which merely records the fact that your order has been received via the website, but this acknowledgment does not constitute acceptance of your offer. If you notice that the automatic confirmation e-mail contains incorrect information about you (e.g., name, shipping address, phone number, etc.), you are obliged to notify us of this fact immediately via e-mail while providing the correct data. If you do not receive the automatic confirmation e-mail within 24 hours of your order, please contact us, as it is possible that your order was not received by our system due to technical reasons.

After sending your offer, the Seller will confirm your offer via a second e-mail. The contract is formed when the confirmation e-mail sent by the Seller becomes accessible to you in your mail system (second confirmation).

Payment Methods

Bank Transfer

You can also settle the value of the products via bank transfer.

Cash on Delivery

If you wish to settle the value of the order upon receipt of the package, choose the “Cash on Delivery” payment method.

Barion

Barion Smart Gateway is a completely domestic-developed payment gateway capable of accepting bank cards and e-money independently of banks, which, in addition to its unbeatable prices, has numerous innovative features. Using it is even more convenient after a one-minute registration. Since bank card numbers are stored in a secure system with PCI DSS certification, it is sufficient to provide the registered e-mail address and password to use any stored card. On the Barion web interface, reports, export options, and sent monthly invoices assist with business processes and official accounting. Transactions occur in real-time, and incoming items can also be seen in the mobile application. Barion users can also pay with their mobile phones in an increasing number of stores and catering establishments using the free Barion app, without having to carry cash or a bank card. Bank security is guaranteed by MNB supervision (MNB license: H-EN-I-1064/2013). We handle protection against bank card abuse flexibly and fairly.

Pick-up Methods, Pick-up Fees

GLS Courier Service

The product is delivered by the GLS courier service.

You can find more information here: https://gls-group.eu/HU/hu/cimzetteknek-nyujtott-szolgaltatasok

Deadline for Fulfillment

The general deadline for fulfillment regarding the order is a maximum of 8 days from the order confirmation.

Reservation of Rights, Retention of Title

If you have previously ordered a product that you did not pick up during delivery (not including cases where you exercised your right of withdrawal), or the product was returned to the seller with a “not sought” indication, the Seller shall make the fulfillment of the order subject to the advance payment of the purchase price and shipping costs.

The Seller may withhold the handover of the Product until they are convinced that the payment for the Product has been successfully made using the electronic payment solution (including cases where, for products paid via bank transfer, the Buyer transfers the purchase price in the currency of their member state, and due to conversion, bank commissions, or costs, the Seller does not receive the full amount of the purchase price and shipping fee). If the price of the Product has not been fully paid, the Seller may call upon the Buyer to supplement the purchase price.

Sales Abroad

The Seller does not distinguish between buyers within Hungary and those within the European Union using the Website. Unless otherwise provided in these GTC, the Seller provides delivery/pickup of ordered products within the territory of Hungary.

The provisions of these GTC also apply to purchases outside of Hungary, with the understanding that based on the regulations, for the purposes of this point, a buyer is considered a consumer who is a citizen of a member state, or has a residence in a member state, or a company that has a registered office in a member state and purchases goods or uses services solely for final use within the European Union, or acts with such intent. A consumer is a natural person acting for purposes outside their commercial, industrial, craft, or professional activity.

The language of communication and purchase is primarily Hungarian; the Seller is not obliged to communicate with the Buyer in the language of the Buyer's member state.

The Seller is not obliged to comply with non-contractual requirements determined in the national law of the Buyer's member state regarding the Product in question, such as labeling or sector-specific requirements, nor is it obliged to inform the Buyer of these requirements.

Unless otherwise provided by the Seller, Hungarian VAT is applied for all Products.

The Buyer may exercise their legal enforcement options according to these GTC.

When using an electronic payment solution, payment is made in the currency determined by the Seller.

The Seller may withhold the handover of the Product until they are convinced that the payment for the Product and the shipping fee has been successfully and fully made using the electronic payment solution (including cases where, for products paid via bank transfer, the Buyer transfers the purchase price (shipping fee) in the currency of their member state, and due to conversion, bank commissions, or costs, the Seller does not receive the full amount of the purchase price). If the price of the Product has not been fully paid, the Seller may call upon the Buyer to supplement the purchase price.

To ensure the handover of the Product, the Seller provides non-Hungarian buyers with the same handover options available to Hungarian buyers.

If the Buyer can request the delivery of the Product to the territory of Hungary or any other European Union member state according to the GTC, this can also be requested by a non-Hungarian buyer via any of the delivery methods indicated in the GTC.

If the Buyer can choose personal pickup of the Product from the Seller according to the GTC, a non-Hungarian buyer may also exercise this right.

Otherwise, the Buyer may request to arrange the delivery of the Product abroad at their own expense. Hungarian buyers are not entitled to this right.

The Seller fulfills the order after payment of the shipping fee; if the Buyer does not pay the shipping fee to the Seller or does not arrange their own transport by the pre-agreed time, the Seller shall terminate the contract and refund the pre-paid purchase price to the Buyer.

Consumer Information based on Government Decree 45/2014 (II. 26.)

Table of Contents

Information on the Right of Withdrawal Entitled to Consumer Buyers

According to Section 8:1 (1) point 3 of the Civil Code, only a natural person acting outside their profession, independent occupation, or business activity qualifies as a consumer; therefore, legal entities cannot exercise the right of withdrawal without justification!

Pursuant to Section 20 of Government Decree 45/2014 (II. 26.), the consumer is entitled to the right of withdrawal without justification. The consumer may exercise their right of withdrawal

a) in the case of a contract for the sale of a product,

aa) from the day of receipt of the product,

ab) in the case of the sale of multiple products, if each product is delivered at different times, from the day of receipt of the last delivered product,

by the consumer or a third party indicated by the consumer, other than the carrier, within a deadline of 14 days.

The provisions in this point do not affect the consumer's right to exercise their right of withdrawal specified in this point during the period between the date of conclusion of the contract and the date of receipt of the product.

If the consumer made an offer to conclude the contract, the consumer has the right to withdraw the offer before the contract is concluded, which terminates the offer binding the contract to be concluded.

Declaration of Withdrawal, Exercise of the Right of Withdrawal or Termination Entitled to the Consumer

The consumer may exercise their right granted by Section 20 of Government Decree 45/2014 (II. 26.) via an unambiguous statement to this effect, or by using the declaration template that can also be downloaded from the website.

Validity of the consumer's withdrawal statement

The right of withdrawal shall be considered exercised in due time if the consumer sends their statement within the time limit. The time limit is 14 days.

The burden of proof lies with the consumer to demonstrate that they have exercised the right of withdrawal in accordance with this provision.

The Seller is obliged to confirm the consumer's withdrawal statement on a durable medium immediately upon its receipt, provided that the Seller also provides the consumer with the option to exercise the right of withdrawal on its website.

Seller's obligations in the event of consumer withdrawal

Seller's refund obligation

If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller shall reimburse the full amount paid by the consumer as consideration, including costs incurred in connection with the performance, such as delivery fees, within fourteen days at the latest from the date the Seller becomes aware of the withdrawal. Please note that this provision does not apply to additional costs arising from the choice of a mode of transport other than the least expensive standard mode of transport.

Method of the Seller's refund obligation

In the event of withdrawal or termination in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller shall refund the amount due to the consumer using the same payment method as the one used by the consumer. With the consumer's express consent, the Seller may use a different payment method for the refund, but the consumer shall not incur any additional fees as a result. The Seller shall not be held liable for any delay caused by a bank account number or postal address provided incorrectly and/or inaccurately by the Consumer.

Additional costs

If the consumer expressly chooses a mode of transport other than the least expensive standard mode of transport, the Seller is not obliged to reimburse the resulting additional costs. In such a case, our refund obligation is limited to the indicated general delivery rates.

Right of retention

The Seller may withhold the amount due to the consumer until the consumer has returned the product or has provided proof beyond doubt that they have sent it back; the earlier of these two dates shall be taken into account. We are unable to accept shipments sent cash-on-delivery or carriage forward.

Consumer's obligations in the event of withdrawal or termination

Returning the product

If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), they must return the product immediately, but no later than fourteen days from the date of notifying the withdrawal, or hand it over to the Seller or a person authorized by the Seller to receive the product. The return is considered to have been completed in due time if the consumer sends the product before the time limit expires.

Bearing the direct costs of returning the product

The consumer shall bear the direct cost of returning the product. The product must be returned to the Seller's address. If the consumer terminates a contract for the provision of services concluded outside of business premises or at a distance after the performance has commenced, they are obliged to pay the business a fee proportionate to the service provided up to the date of notifying the business of the termination. The amount to be paid proportionately by the consumer shall be determined on the basis of the total amount of consideration stipulated in the contract, increased by taxes. If the consumer proves that the total amount thus determined is excessively high, the proportionate amount shall be calculated based on the market value of the services provided up to the time of the contract's termination. Please note that we are unable to accept products returned cash-on-delivery or carriage forward.

Consumer's liability for depreciation

The consumer is liable for any depreciation resulting from use exceeding what is necessary to establish the nature, characteristics, and functioning of the product.

The right of withdrawal cannot be exercised in the following cases

The Seller expressly draws your attention to the fact that you cannot exercise your right of withdrawal in the cases stipulated in Section 29 (1) of Government Decree 45/2014 (II. 26.):

a) in the case of a contract for the provision of services, after the service has been fully performed, if the business started performance with the consumer's express prior consent and the consumer acknowledged that they would lose their right of termination after the full performance of the service;

b) regarding a product or service whose price or fee depends on fluctuations in the financial market that are beyond the business's control and which may occur within the time limit set for exercising the right of withdrawal;

c) in the case of a non-prefabricated product manufactured based on the consumer's instructions or at their express request, or in the case of a product that has been clearly customized for the consumer;

d) regarding a perishable product or a product that retains its quality for a short period of time;

e) regarding a product in sealed packaging that cannot be returned after opening due to health or hygiene reasons;

f) regarding a product which, by its nature, becomes inseparably mixed with other items after delivery;

g) regarding an alcoholic beverage whose actual value depends on market fluctuations beyond the business's control and the price of which was agreed upon by the parties at the time of concluding the sales contract, but the performance of the contract only occurs after the thirtieth day from the conclusion of the contract;

h) in the case of a business contract where the business visits the consumer at their express request for the purpose of carrying out urgent repair or maintenance work;

i) regarding the sale of a copy of sound or video recordings or computer software in sealed packaging if the consumer has opened the packaging after delivery;

j) regarding newspapers, periodicals, and magazines, with the exception of subscription contracts;

k) in the case of contracts concluded at a public auction;

l) in the case of contracts for the provision of accommodation, other than for residential purposes, transport, car rental, catering, or services related to leisure activities, if a deadline or period for performance is specified in the contract;

m) regarding digital content not provided on a tangible medium, if the business has started performance with the consumer's express prior consent, and the consumer has simultaneously declared their acknowledgment that they lose their right of withdrawal after the commencement of performance.

Implied warranty, product warranty, guarantee

This section of the consumer information has been prepared based on the authorization of Section 9 (3) of Government Decree 45/2014 (II. 26.) using Annex 3 of Government Decree 45/2014 (II. 26.).

Implied warranty

In what cases can you exercise your right to an implied warranty?

In the event of the Seller's faulty performance, you may assert an implied warranty claim against the Seller in accordance with the rules of the Civil Code.

What rights are you entitled to based on your implied warranty claim?

You may, at your discretion, exercise the following implied warranty claims:

You may request repair or replacement, unless the fulfillment of your chosen claim is impossible or would result in disproportionate additional costs for the Seller compared to fulfilling another claim. If you did not or could not request repair or replacement, you may demand a proportionate reduction of the consideration, or you may repair the defect yourself at the Seller's expense, or have it repaired by someone else, or – as a last resort – withdraw from the contract.

You may switch from your chosen implied warranty right to another, but you shall bear the costs of such a switch unless it was justified or caused by the Seller.

Within what time limit can you assert your implied warranty claim?

You are obliged to report the defect immediately after its discovery, but no later than within two months of its discovery. However, please note that you can no longer assert your implied warranty rights after the two-year limitation period from the performance of the contract.
If the subject of the contract between the consumer and the business is a used item, the parties may agree on a shorter limitation period; in this case, a limitation period shorter than one year cannot be validly stipulated.

Against whom can you assert your implied warranty claim?

You may assert your implied warranty claim against the Seller.

Are there any other conditions for exercising your implied warranty rights?

Within six months of performance, there are no conditions for asserting your implied warranty claim other than reporting the defect, provided you prove that the product or service was provided by the Seller. However, after six months have passed since performance, you are required to prove that the defect you identified already existed at the time of performance.

In the case of used products, warranty and guarantee rights generally differ from the general rules. In the case of used products, we can also speak of faulty performance, but the circumstances under which the Buyer could have expected certain defects to occur must be taken into account. Due to wear and tear, the appearance of certain defects becomes more frequent, as a result of which it cannot be assumed that a used product has the same quality as one purchased new. Accordingly, the Buyer may only assert warranty rights for defects that go beyond those resulting from wear and tear and arose independently of them. If the used product is defective and the Buyer, as a Consumer, was informed of this at the time of purchase, the Service Provider has no liability regarding the known defect.

Product warranty

In what cases can you exercise your right to a product warranty?

In the event of a defect in a movable item (product), you may, at your discretion, assert either an implied warranty claim or a product warranty claim.

What rights are you entitled to based on your product warranty claim?

As a product warranty claim, you may exclusively request the repair or replacement of the defective product.

In what case is a product considered defective?

A product is defective if it does not meet the quality requirements effective at the time of its placing on the market or if it does not possess the characteristics listed in the description provided by the manufacturer.

Within what time limit can you assert your product warranty claim?

You may assert your product warranty claim within two years from the date the product was placed on the market by the manufacturer. Upon the expiry of this period, you lose this right.

Against whom and under what other conditions can you assert your product warranty claim?

You may exercise your product warranty claim exclusively against the manufacturer or distributor of the movable item. In the case of asserting a product warranty claim, you must prove the defect of the product.

In what cases is the manufacturer (distributor) exempted from their product warranty obligation?

The manufacturer (distributor) is exempted from their product warranty obligation only if they can prove that:

  • the product was not manufactured or placed on the market in the course of their business activities, or
  • the defect was not detectable according to the state of scientific and technical knowledge at the time of placing the product on the market, or
  • the defect of the product results from the application of legislation or mandatory official regulations.

It is sufficient for the manufacturer (distributor) to prove one of these reasons to be exempted.

Please note that you cannot assert an implied warranty claim and a product warranty claim simultaneously for the same defect. However, if your product warranty claim is successfully asserted, you may assert your implied warranty claim against the manufacturer regarding the replaced product or the repaired part.

Guarantee

In what cases can you exercise your guarantee right?In the event of faulty performance, the Seller is obliged to provide a guarantee based on Government Decree 151/2003 (IX. 22.) on mandatory guarantee for certain durable consumer goods.

The provision of a guarantee is prescribed by law for durable consumer goods (e.g., technical articles, tools, machines) and their components whose purchase value exceeds HUF 10,000.

What rights are you entitled to under the guarantee, and within what time limit?

Government Decree 151/2003 (IX. 22.) on mandatory guarantee for certain durable consumer goods defines the cases of mandatory guarantee. For products not falling into this category, the Seller does not provide a guarantee. A guarantee claim can be asserted within the guarantee period. If the party liable for the guarantee does not fulfill their obligation upon the claimant's notice – within a reasonable time – the guarantee claim may still be asserted before a court within three months from the expiry of the deadline set in the notice, even if the guarantee period has already expired. Failure to meet this deadline results in the forfeiture of rights. Otherwise, the rules for exercising implied warranty rights shall apply accordingly to the assertion of guarantee claims. The duration of the guarantee is one year. Failure to meet this deadline results in the forfeiture of rights. The guarantee period begins on the day the consumer goods are handed over to the consumer, or if the installation is performed by the business or its representative, on the day of commissioning. Please contact the manufacturer regarding any potential guarantee claims after one year!

What is the relationship between the guarantee and other warranty rights?

The guarantee applies in addition to warranty rights (product and implied warranty). The fundamental difference between general warranty rights and the guarantee is that in the case of a guarantee, the burden of proof is more favorable to the consumer.

Durable consumer goods subject to mandatory guarantee under Government Decree 151/2003 (IX. 22.) that are permanently installed, weigh more than 10 kg, or cannot be transported as hand luggage on public transport – with the exception of vehicles – must be repaired at the place of operation. If the repair cannot be performed at the place of operation, the business, or – in the case of a request for repair asserted directly to the repair service – the repair service is responsible for the removal, installation, transport, and return.

The Seller's commitment during the period of the mandatory guarantee must not contain conditions for the consumer that are more disadvantageous than the rights provided by the rules of the mandatory guarantee. However, thereafter (after 1 year), the conditions of a voluntary guarantee may be determined freely, but the guarantee in this case may not affect the consumer's rights arising from the law – including rights based on implied warranty.

Exchange request within three working daysIn the case of sales via an online store, the institution of an exchange request within three working days also applies. An exchange request within three working days can be asserted for durable consumer goods covered by Government Decree 151/2003 (IX. 22.), according to which, if someone asserts the exchange request institution within 3 working days, the seller must interpret this as the product having been defective at the time of sale and must exchange the product without further ado.

When is the Seller exempted from their guarantee obligation?The Seller is exempted from their guarantee obligation only if they prove that the cause of the defect arose after performance.

Please note that you cannot assert an implied warranty claim and a guarantee claim, or a product warranty claim and a guarantee claim simultaneously for the same defect; otherwise, you are entitled to the rights resulting from the guarantee independently of your warranty entitlements.

The deadline for exercising the warranty and guarantee rights described in these GTC starts from the day the Buyer receives the product.

Current General Terms and Conditions (PDF)